Last updated: October 21, 2026
REFUND & RETURN POLICY
We want you to love your order. Please read this policy before purchasing.
1. Return Window
You may request a return within 14 days after your order is delivered. To start a return, email support@cmasdump.store with your order number. Returns sent without prior approval will not be accepted.
2. Eligibility
To be eligible for a return, the item must be:
- Unused, unopened, and in its original sealed packaging
- In the same condition you received it
- Accompanied by proof of purchase (order number)
3. Non-Returnable Items
For hygiene, safety, and product-nature reasons, the following cannot be returned or refunded unless they arrive damaged or defective:
- Advent calendars once opened, or once any door, box, or compartment has been opened
- Intimate apparel, lingerie, and underwear of any kind if the seal or packaging has been opened
- Mystery Box add-ons (contents are a surprise and are not returnable)
- Order Protection fees
- Gift cards and items purchased on final sale
4. Damaged, Defective, or Wrong Items
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@cmasdump.store with your order number and clear photos of the item and packaging. After review, we will offer a replacement or a refund. Claims made after 7 days may not be accepted.
5. Return Shipping
Unless the item is damaged, defective, or incorrect, the customer pays return shipping costs. Original shipping charges are non-refundable. We recommend a trackable shipping service; we are not responsible for returns lost in transit.
6. Refunds
Once your return arrives and is inspected, we will email you to confirm approval. Approved refunds go to your original payment method within 5–10 business days. Your bank or card provider may need extra time to post the refund.
7. Exchanges
We do not offer direct exchanges. Please return the eligible item for a refund and place a new order.
8. Cancellations
Orders can be cancelled within 12 hours of purchase if they have not shipped yet. After an order ships, it cannot be cancelled and must follow this return policy.
9. Chargebacks
If you have a problem with your order, please contact us first so we can resolve it quickly. Filing a chargeback without contacting us may delay a resolution.
Contact: support@cmasdump.store