SHIPPING POLICY
1. Processing Time
Orders are processed within 1–3 business days (excluding weekends and holidays). You will receive a confirmation email once your order is placed and another email with tracking information once it ships.
2. Delivery Time
Estimated delivery time is 7–10 business days after your order ships. During the holiday season (November–December), very high demand may cause carrier delays. We strongly recommend ordering early for Christmas delivery.
3. Shipping Destinations
We currently ship within the United States only.
4. Shipping Costs
Shipping costs, if any, are shown at checkout before you pay. Free shipping offers apply only when stated at checkout.
5. Tracking
Once your order ships, you will receive a tracking number by email. Tracking may take 24–72 hours to update after the label is created.
6. Delays
Delivery times are estimates, not guarantees. We are not responsible for delays caused by carriers, weather, holidays, or other events outside our control. Christmas delivery cannot be guaranteed.
7. Incorrect Address
Please make sure your shipping address is correct. We are not responsible for orders sent to an incorrect or incomplete address provided at checkout. Contact us within 12 hours if you need to change your address.
8. Lost or Stolen Packages
If tracking shows your package as delivered but you cannot find it, please check with neighbors and your local carrier first. If you purchased Order Protection, contact us within 7 days of the delivery date and we will help resolve the issue. Without Order Protection, we are not responsible for packages marked delivered by the carrier.
9. Order Protection
Order Protection is an optional add-on at checkout. It covers packages that are lost, stolen, or damaged in transit, and we will send a replacement or a refund. The Order Protection fee is non-refundable.
Contact: support@cmasdump.store